Setting up two-factor authentication

Why Enable 2FA?

Two-factor authentication adds an extra layer of security to protect your financial data and points balances.

Setting Up 2FA

Step 1: Access Security Settings

1. Log into your My10x account
2. Click your name in the top right
3. Select Settings
4. Navigate to Security section

Step 2: Enable 2FA

1. Click Enable Two-Factor Authentication
2. Choose your preferred method:
   • SMS text message
   • Authentication app
3. Follow the setup prompts

Step 3: Verify Your Setup

1. Enter your phone number (for SMS)
2. Enter the verification code sent
3. Save backup codes securely
4. Confirm 2FA is active

Using 2FA

Logging In

1. Enter email and password as usual
2. Receive 2FA code via chosen method
3. Enter code within time limit
4. Access your account

Remember This Device

• Option to remember trusted devices
• Won't require 2FA for 30 days
• Still required from new devices

Managing 2FA

Changing Phone Numbers

1. Disable 2FA first
2. Update phone number in settings
3. Re-enable 2FA with new number

Lost Phone/Access

• Use backup codes if saved
• Contact support for assistance
• May need to verify identity

Troubleshooting 2FA

Not Receiving Codes

• Check phone has service
• Verify correct phone number
• Check SMS isn't blocked
• Try voice call option

Code Not Working

• Ensure entering current code
• Codes expire after few minutes
• Request new code if expired
• Check for typos

Can't Access Account

1. Try 'Forgot Password' first
2. Use backup codes if available
3. Contact support with account details

Best Practices

• Save backup codes securely
• Keep phone number updated
• Use authentication app for reliability
• Enable on all important accounts
• Test periodically

Security Benefits

• Prevents unauthorized access
• Protects financial data
• Alerts to login attempts
• Required for sensitive changes