How to record credit card product changes

What is a Product Change?

A product change occurs when you convert one credit card to another with the same issuer, keeping the same account but changing the card benefits. Common examples:

Chase Sapphire Preferred → Freedom Flex
Citi Premier → Custom Cash
Amex Gold → Green

Recording a Product Change

Step-by-Step Process

Navigate to My Wallet
Find your original card (e.g., Sapphire Preferred)
Click the three dots (⋮)
Select Edit
Check the box 'I product changed to this card'
New fields will appear - fill in the original card information
Click 'Not the right card? Change here'
Select your new card from the dropdown
Save changes

Important Information to Track

When recording a product change, preserve:

Original open date (critical for 5/24)
Original card details
Whether you received the original bonus
Date of product change

Why Product Changes Matter

For 5/24 Status

Product changes do NOT count as new cards for 5/24. The original open date is what matters.

For Bonus Eligibility

Product changing doesn't reset bonus eligibility. You typically can't get a new bonus on a product-changed card.

For Annual Fees

Your annual fee will change to reflect the new card. Update this in My10x.

Common Product Change Scenarios

Downgrading Premium Cards

Example: Sapphire Reserve → Freedom

Preserves account history
Avoids annual fee
Maintains 5/24 status

Upgrading for Benefits

Example: Freedom → Sapphire Preferred

Gain travel benefits
Doesn't affect 5/24
No signup bonus available

Multiple Product Changes

If you've product changed multiple times:

Track the original card and open date
Note each change in card notes
Current system tracks one change at a time

Best Practices

Record product changes immediately
Keep original account information
Don't delete the original card
Update annual fee information
Note if keeping for benefits vs. fee avoidance

What Not to Do

Don't add as a new card
Don't delete and re-add
Don't change the open date
Don't mark the original as closed