Why Aren't My Points Updating?

Points syncing issues can occur for several reasons. First, determine if your bank supports automatic syncing.

Banks That DON'T Sync Points Automatically

• Capital One - Requires manual updates
• Bank of America - Manual tracking only
• Barclays (some programs) - Limited sync support

For these banks, you'll need to update points manually in My Points.

Troubleshooting Steps for Banks That Should Sync

Step 1: Check Connection Status

1. Go to My Wallet
2. Look for any error messages on your cards
3. If you see 'Connection Issue', click to resolve

Step 2: Verify Sharing Permissions

For Chase:

1. Log into Chase.com
2. Go to Security & Privacy > Linked Apps > My10x
3. Ensure rewards sharing is enabled

For American Express:

1. Ensure you're the primary cardholder (not AU)
2. Refresh your Amex connection in Manage Connections

Step 3: Wait for Sync Timing

• Initial sync: Can take up to 24 hours
• Regular updates: Usually every 24-48 hours
• Manual refresh available in Manage Connections

How to Update Points Manually

1. Navigate to My Points
2. Click + Add Program
3. Select program type (Flexible Currency, Airline, Hotel)
4. Enter your current balance
5. Save and update as needed

Special Cases

• Chase Marriott: Known sync issues, may need manual tracking
• Authorized User cards: Points belong to primary cardholder
• Recently added cards: Allow 24-48 hours for first sync