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Troubleshooting Login and Password Problems

Complete guide to troubleshooting login and password issues

Common Login Issues

Login problems usually fall into these categories:

  • Forgotten credentials
  • Account access issues
  • Browser problems
  • 2FA complications
  • Social login conflicts

Password Reset Process

Standard Password Reset

  1. Go to login page
  2. Click Forgot Password?
  3. Enter your email address
  4. Check email for reset link
  5. Click link within 24 hours
  6. Create new password

Not Receiving Reset Email

  • Check spam/junk folder
  • Verify correct email address
  • Try alternative email
  • Wait 5 minutes and retry
  • Contact support if still missing

Google/Facebook Login Issues

Using Social Login

If you signed up with Google/Facebook:

  • Must use same method to log in
  • Click 'Continue with Google/Facebook'
  • Don't use email/password fields
  • Ensure logged into Google/Facebook first

Switching from Social Login

  1. Log in with social method
  2. Go to Settings
  3. Set up password
  4. Can then use either method

Email Case Sensitivity

Important: Email addresses are case-sensitive in some situations:

  • Try all lowercase
  • Match exact case used at signup
  • JohnDoe@email.com ≠ johndoe@email.com

Browser-Related Issues

Cookie Problems

  1. Enable cookies for my.10xtravel.com
  2. Clear browser cookies
  3. Try incognito/private mode
  4. Disable browser extensions

Saved Password Conflicts

  • Clear saved passwords
  • Update password manager
  • Manually type credentials
  • Avoid autofill initially

Two-Factor Authentication

2FA Login Issues

  • Ensure phone has service
  • Check correct phone number
  • Request new code if expired
  • Use backup codes if saved

Lost 2FA Access

  1. Try backup codes first
  2. Contact support
  3. Verify identity
  4. 2FA can be reset

Account Status Problems

Account Locked

After multiple failed attempts:

  • Wait 30 minutes
  • Try password reset
  • Contact support if urgent

Account Not Found

  • Verify email spelling
  • Try alternative emails
  • Check if still on waitlist
  • May have different email

Mobile Login Issues

  • Update browser app
  • Clear app cache
  • Try desktop site option
  • Check JavaScript enabled
  • Strong internet required
Quick Fixes to Try
  1. Refresh page and retry
  2. Clear browser cache
  3. Try different browser
  4. Check caps lock
  5. Verify email spelling
  6. Use forgot password
  7. Try social login
  8. Disable autofill

Creating New Password

Password requirements:

  • Minimum 8 characters
  • Mix of letters and numbers
  • Special characters recommended
  • Avoid common passwords
  • Don't reuse old password
Preventing Future Issues
  • Save login credentials securely
  • Update password manager
  • Note which login method used
  • Keep email address current
  • Enable 2FA for security

When to Contact Support

Reach out if:

  • Reset email never arrives
  • Account appears compromised
  • Unusual error messages
  • Multiple methods fail
  • Urgent access needed