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How to close your My10x account

Complete guide to closing your My10x account and understanding the implications

Before You Close Your Account

Consider these factors:

  • Account closure is permanent
  • All data will be deleted
  • Cannot be recovered later
  • Free to keep inactive

How to Close Your Account

Step 1: Access Account Settings

  1. Log into your account
  2. Click your name (top right)
  3. Select Settings
  4. Navigate to Account section

Step 2: Close Account

  1. Scroll to bottom of Account settings
  2. Click Close Account button
  3. Read the warning message
  4. Confirm your decision

Step 3: Provide Feedback (Optional)

We appreciate feedback on why you're leaving:

  • Helps improve the service
  • Anonymous and optional
  • Common reasons to select from
  • Additional comments welcome

What Happens When You Close

Immediate Effects

  • Logged out immediately
  • Cannot log back in
  • Email released for reuse
  • All connections severed

Data Deletion

The following is permanently deleted:

  • Card information
  • Points balances
  • Connection data
  • Preferences
  • History and analytics

Alternatives to Closing

Take a Break

  • Simply stop logging in
  • No charges for inactive accounts
  • Data remains available
  • Can return anytime

Reduce Connections

  • Remove bank connections
  • Delete manual cards
  • Keep account minimal
  • Maintain history

Privacy Mode

  • Remove sensitive connections
  • Use manual tracking only
  • Disable notifications
  • Minimal footprint

Common Closure Reasons

Switching to Competitor

We'd love to know what features you need

Privacy Concerns

Consider removing connections instead

Not Using Anymore

Free to keep - maybe useful later?

If You Change Your Mind

After account closure:

  • Cannot reactivate same account
  • Must create new account
  • Start from scratch
  • Different email required initially

Data Export

Before closing, consider:

  • Screenshot important data
  • Note card details elsewhere
  • Export point balances
  • Save bonus tracking info

Final Checklist

Before confirming closure:

  • □ Exported important data
  • □ Cancelled any P2 connections
  • □ Noted bonus deadlines
  • □ Saved 5/24 status
  • □ Really want to close?