How to change your email address

Current Process

Email address changes must currently be processed by support. Self-service email changes are coming soon.

How to Request Email Change

Step 1: Submit Support Ticket

1. Log into your account
2. Navigate to Support/Help section
3. Submit ticket requesting email change
4. Include both old and new email addresses

Step 2: Verification

For security, we may ask you to verify:

• Current account email
• Account creation date
• Recent activity
• Other identifying information

Step 3: Confirmation

• Support will process the change
• You'll receive confirmation at both emails
• Update typically takes 24-48 hours

Important Considerations

Before Changing Email

• Ensure new email is accessible
• Update any saved passwords
• Note any linked services
• Check for active sessions

After Email Change

• Use new email for all logins
• Update password manager
• Re-enable 2FA if needed
• Verify all connections still work

Common Scenarios

Switching from Gmail Sign-in

If you use 'Continue with Google':

• May need to create password first
• Then request email change
• Future logins use email/password

Work to Personal Email

• Common when leaving employer
• Ensure personal email ready
• Update before losing work access

What Stays the Same

After email change:

• All cards and points data
• Connection settings
• Preferences and history
• P2 linkages

Troubleshooting

Can't Access Old Email

• Explain situation in ticket
• Provide extra verification
• May take longer to process

Login Issues After Change

• Clear browser cache
• Use new email immediately
• Reset password if needed
• Check for typos