Fixing American Express connection issues

Common Amex Issues

American Express connections can experience several issues:

• Connection expired messages
• Not all cards showing up
• Points not syncing
• Frequent disconnections
• Missing Membership Rewards balance

Primary Solution: Refresh Connection

Most Amex issues are resolved by refreshing:

1. Go to My Wallet
2. Click Manage Connections
3. Find your American Express connection
4. Click the Refresh button
5. Log in with your Amex credentials
6. Complete any 2FA requirements

Troubleshooting Specific Issues

Missing Cards

If some Amex cards aren't showing:

• Amex sometimes shares card data inconsistently
• Business cards may need separate connection
• Recently added cards can take 24-48 hours
• Try removing and re-adding the connection

Points Not Syncing

Important considerations:

• You must be the primary cardholder (not AU)
• Membership Rewards only sync for cardholders
• Some Amex cobrand cards don't sync points (e.g., Marriott)
• Initial sync can take up to 24 hours

Duplicate Amex Cards

Amex sometimes sends duplicate data:

1. Hide duplicates using the three dots menu
2. This is a known issue with Amex's data sharing
3. Hidden cards won't affect your totals

Best Practices for Amex

• Use desktop browser for connections
• Ensure you're using correct login (personal vs business)
• Check cardholder status on each card
• Refresh connection monthly if issues persist

Known Limitations

• Amex Marriott points must be tracked manually
• Some business cards may not sync automatically
• AU cards won't show MR balances
• Connection may expire more frequently than other banks

When to Contact Support

Reach out if:

• Refresh doesn't resolve the issue after 24 hours
• You see error messages during connection
• Cards are missing after multiple attempts
• Points haven't synced after 48 hours